Support

FAQs


Help Tips


  • How to change video thumbnail

    Allows you to customize your video thumbnail watch short tutorial here

  • How To Activate End User Download Capability.

    Enable Download Capability Tutorial here

  • How To Change Video Title

    For changing the video title watch short tutorial here.

  • How to Download Videos From vidTvo

    To Download Videos From vidTvo. HERE

  • How to Live Stream On Vidtvo

    How To Live Stream On Vidtvo. HERE

  • Streamline To VidTvo

    How to add video from streamline to vidtvo. Watch short tutorial HERE.

  • Uploading Videos

    How to upload video in VidTvo. Watch short tutorial HERE.

  • Playlist feature

    How to creat a playlist in Vidtvo. Watch short tutorial HERE.

  • Change Banners

    How to change banners. Watch short tutorial HERE.

  • Sorting Videos (End User)

    Sorting Videos (End User). Watch short tutorial HERE.

  • Sorting Videos In Your Playlist (Channel Owner)

    Sorting Videos In Your Playlist (Channel Owner). Watch short tutorial HERE.

  • How to Change the Video in the Center of your vidTvo Channel

    How to Change the Video in the Center of your vidTvo Channel. Watch short tutorial HERE.

  • How to Enable Share Feature Video

    How to Enable Share Feature Video. Watch short tutorial HERE.

  • How to Notify your Subscribers

     How to Notify your Subscribers. Watch short tutorial HERE.

  • How to change vidTvo live cover image

    Change vidTvo live cover image. Watch short tutorial HERE.

  • How to setup title and description in vidTvo live

    How to setup title and description in vidTvo live. Watch short tutorial HERE.

  • How To Activate My Videos

    Activate My Videos. Watch short tutorial HERE.

  • How To Enable Donation Feature In VidTvo

    Enable Donation Feature In VidTvo. Watch short tutorial HERE.

  • How to Upload and Extract Audio From an Mp4 File

    Upload and Extract Audio From an Mp4 File. Watch short tutorial HERE.

  • I CAN'T HEAR THE AUDIO ON A LIVE STREAM

    There may be several reasons why you can't hear the audio on the live stream. Please perform the following troubleshooting steps:

     

    1. Check if the live stream player......see more


  • INTERNET CONNECTION RECOMENDATION

    General


    • When possible, use an Ethernet connection when watching Live streams. Else, a Wi-Fi connection is preferred over cellular data connections (3G/4G/LTE)......See more
  • I CAN'T SEE THE VIDEO PLAYING, BUT I CAN HEAR THE AUDIO

    Please follow the troubleshooting steps below:




    A. Try a different browser


    Try watching the video in a different browser.

    If the video played correctly on a different browser, then you need to update the browser where the live stream is not playing correctly......See more

  • MOBILE DEVICE VIEWING TIPS

    For best mobile viewing experience, here are some tips we recommend:




    Internet Connection


    • Whenever possible, use a Wi-Fi connection instead of mobile data (3G or 4G)......See more
  • SERVICE TIMES

    How can I check the schedule of the ministry's live streaming?




    1. On the Streaming/media player page, click the first button above the player "SERVICE TIMES" and you will be able to see the schedule of their live services......See more

  • STREAM UNAVAILABLE CHECK CROSS-ORIGIN POLICY

    There are several reasons why you are getting"STREAM UNAVAILABLE" error on the screen when you click the play button on the player......See more

  • HOW CAN I JOIN THE CHAT ROOM DURING THE LIVE BROADCAST?

    As a viewer, you have free access and capability to participate in the Livestream chatbox of the channel you are streaming on. Follow the steps below in order to enable chat access......See more



  • HOW CAN I WATCH ONDEMAND VIDEO/RECORDED SERVICES

                                         Video On Demand 


    There are several occasions that we missed watching the live broadcast. We missed watching our favorite speakers live for some reason......See more

  • VIDEO IS BUFFERING ON MY TV

    Video Is Buffering on my TV


    There are many possible reasons why the video/ stream is buffering on the TV. Kindly see the basic troubleshooting steps that you can do to isolate the issue......See more


  • STEPS ON HOW TO STOP BUFFERING

    Problems with video buffering can be frustrating and have a negative impact on your live video streaming experience. Fortunately, there are several ways to stop and prevent buffering on your network, such as upgrading your router, reducing background processes, and removing malware from your system......See more

  • HOW TO WATCH A LIVE STREAM FROM YOUR SMARTPHONE

    There are times when we are away and don't have access to a computer or TV. Then there are also times when we want to watch the Sunday service that we missed or we may just want to re-watch it again. In these cases, here are some helpful steps on how you can watch a live stream through your smartphone......See more

  • CONVERTING MP4 FILE TO MP3 WHEN YOU UPLOAD IN VIDTVO

    How to convert or extract the audio from the video. Here are the steps on how to convert the MP4 file to MP3......See more

  • ADDING STREAM KEY AND RTMP IN VMIX

    Stream key and RTMP is one of the most important item that is needed to  direct your stream to different platform like VidTvo, FaceBook, YouTube, and etc. Here are the steps on how to add the STREAM KEY and RTMP in VMIX......See more


  • HOW TO ADD INPUTS IN VMIX

    Inputs are the items that will give life to your stream such as prerecorded video, camera, audio from your microphone, and etc


    Here are the steps on how to add input to your vmix.....See more


  • HOW TO STREAM ZOOM IN VMIX

    Once your guests have joined your Zoom meeting, we can now add them into vMix. To add the video, select the Add Input button from the bottom left corner......See more


  • HOW TO MULTI VIEW WITH VMIX

    Multi-View in Vmix allows you to show Multiple images, pictures, videos, and your camera all at the same time......See more

  • HOW TO SET UP AUDIO IN VMIX

    How to connect your audio to Vmix.


    1. Open Vmix and go to Add Input. Choose Audio Input > Click Audio Device Drop Down > Then Choose your Audio. Click Ok once done......See more

  • HOW TO SET UP YOUR CAMERA WITH VMIX

    For every streaming most of the time we will use our camera aside from pre-recorded videos. Here is how to set up your camera in vmix......See more

  • HOW TO USE OVERLAY

    Stream Overlay is a transparent (PNG) image that is 'overlaid' on top of game / Livestream content. Most commonly, these graphics are positioned around the edges of the screen, so that the center of the screen remains unobstructed to showcase the gameplay......See more

  • HOW TO ADD TITLE AND SCRIPTURE

    How to add title or scripture to your production. Here are the steps on how to add title or scripture to your production......See more

  • SYSTEM REQUIREMENTS

    Not all devices/ computer can be used for streaming. Here are the system requirements guidline on getting a computer that will be used for streaming......See more

  • STREAMING ENCODER SETTING RECOMMENDATION

    There are a log of streaming incoder that is being used to go live. For best result or best streaming experience here are some of the best recommendation......See more

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